Customer email addresses, shipping address, and all other customer info are kept strictly confidential and are never sold or shared.  Credit card information is not saved or stored in any way.

In the event of a pricing or listing error, we reserve the right to cancel an order.

International customers are, of course, responsible for paying any import tax that may be assessed by their government.  Import taxes are imposed and enforced rather inconsistently from country to country so please understand that we have no way of knowing whether or not you will have to pay an import tax or how much it would be.

All new items are covered under manufacturer's warranty.  Used items (unless clearly labelled as being sold "as is") are guaranteed to be be in proper functioning condition (unless cleary stated otherwise in the item description), and may be returned for refund or exchange if defective.

• Items that are not returnable are: all Pedaltrain, Pro Stage Gear, CIOKS, Pedal Jeanie, and George L's products.  Also not returnable are all power supply products, all cable products and all amplifiers.
• All other items may be returned within 14 days of receipt.  You have 14 days from the time you receive your shipment (as recorded by the tracking number) to get the item you are returning shipped back out on its way back to us.
• The customer must first contact us by email for permission to return the item.  We don't use RA#'s.  We will then email the customer back with return instructions.
• A copy of the receipt (packing slip) must be included along with the returned item.  We send an extra receipt copy with most orders.  Please write on the receipt copy whether you want store credit, an exchange (list the item you are exchanging for), replacement, or refund.
• The item (including box, packaging and all product literature - manual, warranty card, etc.) must be returned completely intact and in the exact same condition in which it was received.  Please place the unit's paperwork (i.e. manual, warranty info, product stickers) back inside the product box with the pedal like it was when you received it, instead of loose inside the shipping box where it gets wrinkled.
• Returned items must be shipped back in their original shipping box or comparable shipping box.  In order to preserve the item's condition, please do not ship it back in its packaging alone.  Please ship it back in a shipping box.
• Ship the item back to us at:
  GuitarEffectsPedals.com
  2154 White Dove Drive
  East Stroudsburg, PA 18302
  USA
• The customer must pay the shipping cost (and any import taxes if applicable) involved in returning an item.  The customer is also responsible for carefully repacking and insuring the item.  We can take no responsibility for a returned item that is lost, damaged, or stolen in transit.  Our original shipping cost will be subtracted from the refund or store credit (including for orders that had free shipping).
• When we receive the returned item, we will send you an email through eBay to cancel your bid for the item.  This allows us to receive a refund on the eBay fees for the item being returned.  If the customer fails to cooperate in cancelling the eBay transaction, we will deduct the eBay fees from the refund.
• We process returns promptly, usually within 1-2 business days.
• If our return policies are violated, we reserve the right to either assess a restocking fee as we see fit or to refuse the returned item altogether.